In today's world, with technology advancing at a lightning pace, there is a growing temptation to tackle complex problems directly with...

A good organisational process delivers customer value. So it is advisable to connect the customer process with the organisational...

Many organisations are in the process of a digital transformation or are considering it. Often these transformations are...

Information professionals have quite a tendency to deal only with 'their' documents, records, content, data, video or any other form of...